Please select the answer you feel is the very best or most important
for the situation.
1. What is the most important factor differentiating a telephone from a face-to-face call?
1. Don't know.
2. Control of the call. 3. Loss of visual contact. 4. Ability to demonstrate your products. 5. Your ability to ask questions.
2. When prospecting, what is the most critical part of your call?
1. Don't know.
2. Your first couple of words. 3. How you finish the call. 4. When you’re closing. 5. When you are talking to gatekeepers.
3. What is the most important part of your telephone presentation?
1. Don't know.
2. Your attitude. 3. Your voice. 4. Your knowledge. 5. Your selling skills.
4. Why is "questioning" so critically important on the phone?
1. Don't know.
2. Questioning helps prospects understand when they can’t see. 3. Questioning is not any more important than in a face-to-face call. 4. Questioning helps you to control the call better. 5. Questioning allows you to know if your prospect is engaged.
5. Why is it more important in a telephone call to keep your sales process moving?
1. Don't know.
2. Because you need to make as many calls as possible. 3. Without the visual aspect, the prospect is more likely to get board. 4. The telephone requires a faster pace to be successful. 5. Because the prospect can escape the call so easily.
6. Which of the following aspects most affects the quality of your vocal presentation?
1. Don't know.
2. Your natural vocal qualities. 3. Your energy and enthusiasm. 4. You confidence and product knowledge. 5. How well you know the prospect.
7. Which is the best definition of a telephone sales presentation?
1. Don't know.
2. An effort to sell your product or service? 3. An effort to educate your prospect? 4. A persuasive communication. 5. A commercial.
8. Which is most important on the telephone?
1. Don't know.
2. Your ability demonstrate your knowledge. 3. What you say. 4. Your ability to handle difficult situations. 5. How you say it.
9. In handling an objection, which of the following will likely hurt you the most?
1. Don't know.
2. A negative reaction on your part. 3. A lack of product knowledge. 4. A weakness in your product or service. 5. Not knowing the answer.
10. What is the best method of improving your telephone skills?
1. Don't know.
2. Improving your presentation skills 3. Improving your selling skills. 4. Listening to others who are better than you. 5. Taping and reviewing your calls.
Comments or questions about the quiz. 
