Resume of Flyn L. Penoyer
Certified Management Consultant
Our Objective
We work with sales and executive management to increase sales productivity and produce
measurable increases in sales revenues. Our focus is on the sales process and associated
related skills.
Skills and Abilities
• Leadership Skills
• Training Delivery
• Professional Courseware Development
• Communications Skills
• Sales Process and presentation Development
• Marketing
• Setup, Development, and Implementation of an Inside Sales Group
Published Works
Selling Power Live, Skills Workshop: Territory Management, July 1999
Sales Leadership for Peak Performance (3-day public seminar), Course Developer & Instructor, AMA Seminar, 1998
Time & Territory Management for Sales People (2-day public seminar), Course Developer & Instructor, AMA Seminar, 1998
Telephone Selling Techniques That Close the Sales (2-day public seminar --rewrite), Course Developer & Instructor, AMA Seminar, 1998
Teleselling Techniques That Close the Sale, AMACOM Books, April 1997
High-Performance TSR Training, Telemarketing & Call Center Solutions Magazine, February, 1997 Issue, Page 70.
The Sales Productivity Review 1992-94. This national newsletter was devoted to inside sales management. Copyright 1992 Flyn L. Penoyer, ISSN 1063-6587
The Sales Trainer (Column) This column is published in the Circuit News
contains reprints of material from The Sales Productivity Review and from my
Clone King Sales Tip column (below).
Clone King Sales Tip (Column), 1992-93. This column was published daily in the Clone News (published by Distribution Plus). The newsletter contained simple management and sales tips to help improve skills.
Telephone Selling & Management Tips Vol. 1 & 2 (Reports) These reports are compilations of the tips from the Clone King column (above). Each report contains 50 sales and management tips. Copyright 1992 Flyn L. Penoyer, ISBN 1-882167-00-7, 1-882167-03-3.
Ingredients of a Good Call (Training workbook) This workbook is a Training
piece designed to cover the basics of telephone selling. Copyright 1992
Flyn L. Penoyer, ISBN 1-88167-50-3.
Bay Area Advertising News -- During 1986 I wrote a series of nine articles on telemarketing for this paper. These articles were designed to give the readership a basic education in telemarketing and its uses.
Management Experience
• Penoyer Communications, Sales and telemarketing management
consultant (Over 22 years)
• American Management Association, Author, Seminar Leader & Course Developer
• Kelly Computer Systems, Director of Sales
• Logitech, Retail Inside Sales Manger
• Memorex Corporation, Telemarketing Manager
• Dysan Corporation, Inside Sales Manager
• Consumer Sales and Sales Management, 7 years.
Some of Our Clients
Juniper Networks, Guva Technologies, Globix, Holontech, Telogy, Verity, Netcom, Ornetix, Wyle Labs, Mercury Interactive, Versant, Crystal Graphics, Brio Technology, Alantec, Internex, Synopsys
BA Economics, San Jose State University, 1973
Certification
CMC Certification - The CMC certification is as a Certified Management Consultant and is issued by the Institute of Management Consultants.
Seminars (Attended) (Flyn Penoyer)
• Accelerated Learning Techniques, Accelerated Learning Inc., (3 days)
• Professional Selling Skills (Level 2, Not PSS.), American Management Association, (4 days)
• Advanced Training the Trainer, American Management Association, (3 days)
• Training the Trainer, American Management Association, (3 days)
• Time & Territory Management for Sales People, American Management Association, (2 days)
• Fundamentals of Sales Management for Newly Appointed Sales Managers, American Management Association, (3 days)
• Telephone Selling Skills that Close Sales, American Management Association (2 days)
• Telemarketing, Golden Gate College (2 days)
• Face-to-Face Selling Skills, Forum, (3 days)
• Tele-Techniques for Profit, AT&T (2 days)
• Managing Telemarketing, AT&T (2 days)
• Time Management, Time Systems (1 day)
• Practical Negotiating Skills, Robert Laser (1 day)
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I'm here for you. Please feel free call me anytime for help,
even if you just want some advice.
Telephone: 408-296-6880
E-mail: Question@penoyer.com
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